FAQ's

Orders

 

What forms of payment can I use?
We accept major forms of credit cards including Visa, MasterCard and American Express.

  

Will I receive confirmation of my orders?
Yes, you will receive an e-mail confirmation generated immediately upon successful order submission.  You will also receive a follow up e-mail hen your order is shipped.

 

Can I place an order outside Germany?
Unfortunately, we cannot accept credit cards with international billing or shipping addresses on buy.dermalogica.de

What if I need help or have a technical issue?

If you have a question not addressed here, please email us via the Contact Us page, or call Dermalogica Customer Service 

 

Shipping

 

What are my shipping options?
All orders ship via standard post. All orders are processed and shipped within 3 days of purchase. Any orders placed on weekends or holidays will be shipped the next available business day. Shipping charges are subject to change without notice.

 

Do you ship internationally?
No, we do not offer international shipping. We cannot accept credit cards with international billing or shipping addresses.

 

Returns

 

Can I return a salon purchase to your online store?
No, unfortunately, we cannot accept salon purchases returned to our online store.

 

Can I return a Dermalogica online purchase to a salon?
No, you can only return your buy.dermalogica.de purchases to us.

 

How can I return or exchange my purchase from buy.dermalogica.de?
Please visit our returns page.